[rt-users] RT3: Help with sending comments

[David M Dennis]

Anyone spot whats going wrong here.

I have a queue that can receive mail and open a ticket, and autorespond to the
requestor with global template Autorespond

Same queue when ticket is resolved will reply to requestor with global template
resolved.

But when I try and correspond in this queue there is no mail being sent.
Confirmed by checking /var/log/qmail logs, no mail sent when Corresponding.

I have scrip for this queue;

On Correspond Notify Requestors with Global template Correspondence

..and my global template Correspondence is

Subject: Correspondence: {$Ticket->Subject}
From: RT Queue <rt at mycompany.com>
Reply-To: RT Queue <rt at mycompany.com>

RT-Attach-Message: yes

{$Transaction->Content()}



---

But I get no mail sent.  This is on a server that can / does sent mail on
receiving a ticket, or on creating a ticket locally, or on resolving a ticket.

But not on Corresponding.

I'm baffled, anyone spot what must be the obvious problem I'm doing wrong?


+-------------------------
+ Dave Dennis
+ Seattle, WA
+ dmd at speakeasy.org
+ http://www.dmdennis.com
+-------------------------