[rt-users] One user - multiple email addresses

[Matthew Cheale]

Each queue can have it's own e-mail address.  So if you give your user 
access to both queues either through groups or through user permissions 
one login will have access to both.  As long as you're corresponding 
with the ticket in the right queue the e-mail will come from that queues 
e-mail address.

Sam Stickland wrote:

> Hi,
> 
> I have to wear a couple of hats here - handling tickets for what appear to
> be two companies to the outside world. Call them Company A and Company B ;)
> I have an email account under each companies name for talking to clients.
> 
> Currently, there are two queues, and I have two separate logins, each with a
> seperate email address.
> 
> But while this keeps up appearances with the outside world, it obviously
> makes management more difficult. I figure that this problem must have come
> up before for other people, so I was wondering if anyone had a more elegant
> solution (if one exists).
> 
> We can take this onto the development list if it would be more appropiate
> there (although my coding time is quite limited at the moment).
> 
> Sam
> 
> 
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> 
> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

-- 
With regards,

Say_Ten


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