[rt-users] One user - multiple email addresses

[Paulo Matos]

On Tue, 23 Mar 2004, Sam Stickland wrote:

> I have to wear a couple of hats here - handling tickets for what appear to
> be two companies to the outside world. Call them Company A and Company B ;)
> I have an email account under each companies name for talking to clients.
> 
> Currently, there are two queues, and I have two separate logins, each with a
> seperate email address.
> 
> But while this keeps up appearances with the outside world, it obviously
> makes management more difficult. I figure that this problem must have come
> up before for other people, so I was wondering if anyone had a more elegant
> solution (if one exists).
> 
> We can take this onto the development list if it would be more appropiate
> there (although my coding time is quite limited at the moment).

Can you please explain better what makes management more difficult? You 
have 2 company's customers and you want to mix them, and when the 
correspondence goes to the customer is masqueraded as the right company?

--
	Paulo Matos
 ----------------------------------- ----------------------------------
|Sys & Net Admin                    | Serviço de Informática           |
|Faculdade de Ciências e Tecnologia | Tel: +351-21-2948596             |
|Universidade Nova de Lisboa        | Fax: +351-21-2948548             |
|P-2829-516 Caparica                | e-Mail: pjsm at fct.unl.pt          |
 ----------------------------------- ----------------------------------