[rt-users] Re: One user - multiple email addresses

[seph]

> We can take this onto the development list if it would be more appropiate
> there (although my coding time is quite limited at the moment).

nope, this is fine for rt-users.


> I have to wear a couple of hats here - handling tickets for what appear to
> be two companies to the outside world. Call them Company A and Company B ;)
> I have an email account under each companies name for talking to clients.
>
> Currently, there are two queues, and I have two separate logins, each with a
> seperate email address.
>
> But while this keeps up appearances with the outside world, it obviously
> makes management more difficult. I figure that this problem must have come
> up before for other people, so I was wondering if anyone had a more elegant
> solution (if one exists).

I might be missing something, but since RT sends email as being from
the queue, what does it matter that you're using 2 separate accounts?
You should be able to just use 1 account to talk to RT, and let RT do
all the talking to the external people.

seph