[rt-users] Re: One user - multiple email addresses

[Phil Homewood]

Les Mikesell wrote:
> I think it would be an improvement on the email side if
> each queue had the option of supplying its own text
> portion of the subject line.  Since the number is the
> unique identifier it shouldn't change any functionality.

The number is only unique within an RT instance. The
rtname part is required to distinguish tickets belonging
to different RT instances. There's nothing wrong with
*adding* subject tags per-queue, though, and it's even
doable by editing only the templates.
-- 
Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
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