[rt-users] Scrip9 (autoresponse after ticket is resolved) fails with no Recipient

[Paulo Matos]

On Wed, 24 Mar 2004, Bauer, Felix wrote:

> I just realized that my scrip9 (which is responsible for sending emails
> to clients, if the tickets status changes to 'resolved') is not working 
> properly. The status is changed (which is not part of scrip9, but this 
> point is working)
> 
> but the email is not send.

I had a similar situation with Scrip 2 (Autoreply)... the email passed to
a list manager before arriving to RT, and it had a header:

Precedence: bulk

which is trapped by the function CheckForAutoGenerated 
(RT/Interface/Email.pm), and adds the header line 'RT-Squelch-Replies-To' 
with the email address, and when it arrives to RT/Action/SendEmail.pm 
the email address is discarded thus not sending the email. 

This is only one possibility, check if the message has a header line like
'Precedence: bulk' or 'Precedence: junk'.

--
	Paulo Matos
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