[rt-users] Scrip9 (autoresponse after ticket is resolved) fails with no Recipient

[Todd Chapman]

What is your setting in RT_SiteConfig.pm for $NotifyActor?

# By default RT doesn't notify the person who performs an update, as they
# already know what they've done. If you'd like to change this behaviour,
# Set $NotifyActor to 1

Set($NotifyActor, 0);

On Wed, Mar 24, 2004 at 01:27:59PM +0100, Bauer, Felix wrote:
> Hi,
> 
>  
> 
> I just realized that my scrip9 (which is responsible for sending emails
> to clients, if the tickets status changes
> 
> to 'resolved') is not working properly. The status is changed (which is
> not part of scrip9, but this point is working)
> 
> but the email is not send.
> 
>  
> 
> syslog reports
> 
>  
> 
> Mar 24 13:04:39 dmsbsrv5 RT: <rt-3.0.8-35-230.0.606156788158714 at dmsb.de>
> #35/230 - Scrip 9  (/opt/rt3/lib/RT/Action/SendEmail.pm:92)
> 
> Mar 24 13:04:39 dmsbsrv5 RT: <rt-3.0.8-35-230.0.606156788158714 at dmsb.de>
> No recipients found. Not sending.
> (/opt/rt3/lib/RT/Action/SendEmail.pm:257)
> 
>  
> 
> The client and admincc have valid addresses and are registered in this
> example-ticket (#35). I have atm absolutely
> 
> no idea where this fails or is missing information. well ok, it fails in
> SendEmail:257, but if I dump the MIMEObj with data-dumper
> 
> I only get those email addresses
> 
>  
> 
>         'In-Reply-To: <rt-35 at dmsb.de>
> 
>         'Message-Id: <rt-3.0.8-35-233.9.55522076235191 at dmsb.de>
> 
>         'Reply-To: rt-allgemein at ticket.intranet.dmsb.de
> 
>         'RT-Originator: bauer at dmsb.de
> 
>         'From: "Felix Bauer via RT"
> <rt-allgemein at ticket.intranet.dmsb.de>
> 
>  
> 
> but this is missing the To-field. In fact I don't have a clue and would
> appreciate any help... 
> 
>  
> 
> cheers
> 
> -fe
> 
>  
> 
>  
> 

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