[rt-users] rt-mailgate will not create incoming tickets

[Cerion Armour-Brown]

Is there a reason you're not heeding the error messages?
You need Crypt::SSLeay for rt-mailgate to talk ssl...
$ /usr/bin/perl -MCPAN -e "install q{Crypt::SSLeay}"
Cerion

On Thursday 25 March 2004 17:14, Glen wrote:
> A little more info.
> Continuing my previous troubleshooting....
>
> [root at support smrsh]# echo "This is a test message" | ./rt-mailgate
> --queue=internal --action=comment --url=https://support.neubus.com/
> An Error Occurred
> =================
>
> 501 Protocol scheme 'https' is not supported
> (Crypt::SSLeay not installed)
>
> >>>> Let's try with debug on
>
> [root at support smrsh]# echo "This is a test message" | ./rt-mailgate
> --queue=internal --action=comment --debug
> --url=https://support.neubus.com/
> Connecting to https://support.neubus.com//REST/1.0/NoAuth/mail-gateway
> at ./rt-mailgate line 444, <> chunk 1.
> An Error Occurred
> =================
>
> 501 Protocol scheme 'https' is not supported
> (Crypt::SSLeay not installed)
> This is ./rt-mailgate exiting because of an undefined server error at
> ./rt-mailgate line 492, <> chunk 1.
>
> >>>>What happens if run mail-gateway manually...
>
> https://support.neubus.com//REST/1.0/NoAuth/mail-gateway?message="This
> is a test Message"
>
> Running this from a browser creates a ticket in the general queue with
> my sample message. If I knew the rest of the arguments, I could probably
> create whatever I want manually.
>
> So....
> Looks like the failure is not sendmail calling rt-mailgate, but
> rt-mailgate calling mail-gateway.
> Does this add any additional clues to my problem?