[rt-users] Attachment problems

[Curt Driscoll]

> Word's just pulling possible explanations out of thin air.
> What it likely means is that the document is corrupt.
This is what I figured, it is a Microsoft product.  I am surprised it
didn't recommend I reinstall the OS.

> Anyway. Check the size of the attachment in the DB. That should
> give a clue as to whether it's being corrupted on the way in or
> on the way out...

I checked the database, and the file size in the database is the same
size as the _corrupt_ version (1.6k when its supposed to be 70k).  So it
appears the problem lies when the file is being received into the
database, it corrupts it.


--
Thanks,

==========================================
            Curtis M Driscoll
IS Specialist          Phone: 319.268.5257
Cedar Falls Utilities  Mobile:319.493.0791
Cedar Falls, IA        Fax:   319.266.8158
==========================================

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Phil
Homewood
Sent: Thursday, March 25, 2004 3:59 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Attachment problems

Curt Driscoll wrote:
> Sorry.  When opening the file (in this case a .doc file), the
> application (Word) will open up and say something like "Word
experienced
> an error trying to open a file. Suggestions:
>
>    *Check the file permissions for the document or drive
>    *Make sure there is sufficient free memory and disk space"

Word's just pulling possible explanations out of thin air.
What it likely means is that the document is corrupt.

> Also, the size of the file uploaded was about 70k, but the size
showing
> in the RT ticket is 1.6k.  So somewhere in RT the file is being
> corrupted.  Is this clearer?  Thanks for the help.

You're using an unsupported (for RT) mysql version, however that's
*probably* not the problem. But, well, it's not supported.... </hint>

Anyway. Check the size of the attachment in the DB. That should
give a clue as to whether it's being corrupted on the way in or
on the way out...
-- 
>|< http://www.bestpractical.com/rt  -- Trouble Ticketing. Free.
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