[rt-users] Attachment problems

[Phil Homewood]

Curt Driscoll wrote:
> Sorry.  When opening the file (in this case a .doc file), the
> application (Word) will open up and say something like "Word experienced
> an error trying to open a file. Suggestions:
>
>    *Check the file permissions for the document or drive
>    *Make sure there is sufficient free memory and disk space"

Word's just pulling possible explanations out of thin air.
What it likely means is that the document is corrupt.

> Also, the size of the file uploaded was about 70k, but the size showing
> in the RT ticket is 1.6k.  So somewhere in RT the file is being
> corrupted.  Is this clearer?  Thanks for the help.

You're using an unsupported (for RT) mysql version, however that's
*probably* not the problem. But, well, it's not supported.... </hint>

Anyway. Check the size of the attachment in the DB. That should
give a clue as to whether it's being corrupted on the way in or
on the way out...
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