[rt-users] Re: rt-mailgate problems

[Phillip Leremi]

Ruslan U. Zakirov wrote:

> Phillip Leremi wrote:
>
>>
>>
>> seph wrote:
>>
>>>> i can't create ticket via email, I have done aliases in /etc/aliases
>>>> and i did smrch, i have tryed to debug but the log is empty.
>>>>
>>>
>>> At least the first several steps are covered group. Could you include
>>> your MTA logs?
>>
>> yes here it is:
>> Mar 25 16:36:31 phillip sendmail[17164]: user 500 attempted to 
>> rebuild the alias map
>> Mar 25 16:36:36 phillip sendmail[17166]: alias database /etc/aliases 
>> rebuilt by root
>> Mar 25 16:36:36 phillip sendmail[17166]: /etc/aliases: 67 aliases, 
>> longest 194 bytes, 1412 bytes total
>> Mar 25 16:36:48 phillip sendmail[17197]: i2PEamcD017197: 
>> from=<darren at ReportStar.net <mailto:darren at ReportStar.net>>, 
>> size=1829, class=0, nrcpts=1, 
>> msgid=<013b01c41278$f4ca9870$1500a8c0 at reportstar 
>> <mailto:013b01c41278$f4ca9870$1500a8c0 at reportstar>>, proto=ESMTP, 
>> daemon=MTA, relay=phillip [127.0.0.1]
>> Mar 25 16:36:48 phillip sendmail[17198]: i2PEamcD017197: 
>> to="/opt/rt3/bin/rt-mailgate --queue support --action correspond 
>> --url http://192.168.0.104/" rt-comment :"/opt/rt3/bin/rt-mailgate 
>> --queue support --action comment --url http://192.168.0.104/", 
>> ctladdr=<rt at localhost <mailto:rt at localhost>> (8/0), delay=00:00:00, 
>> xdelay=00:00:00, mailer=*file*, pri=32001, dsn=5.0.0, stat=Can't 
>> create output
>
>
>
> Error: Can't create output
>
> You have wrong aliases. "rt-comment :"/op..." it's another aliase no 
> same as "rt". You should have two strings in aliases one for rt and 
> one for rt-comment.

i have two strings in aliases for rt on one line. is this ok?
cause it said in the manual that there should all be on 1 line and i 
further have two strings each for support,hardware,server and netwoking

>
> Also you could add '--debug' option of rt-mailgate.
>
>

-- 
Kind Regards,
Phillip
Phillip Leremi
Tel: 011 884 7633
Fax: 011 883 5805
phillip at reportstar.net
www.reportstar.net