[rt-users] Re: rt-mailgate problems

[Ruslan U. Zakirov]

Phillip Leremi wrote:
> 
> 
> seph wrote:
> 
>>>i can't create ticket via email, I have done aliases in /etc/aliases
>>>and i did smrch, i have tryed to debug but the log is empty.
>>>    
>>>
>>
>>At least the first several steps are covered group. Could you include
>>your MTA logs? 
>>
> yes here it is:
> Mar 25 16:36:31 phillip sendmail[17164]: user 500 attempted to rebuild 
> the alias map
> Mar 25 16:36:36 phillip sendmail[17166]: alias database /etc/aliases 
> rebuilt by root
> Mar 25 16:36:36 phillip sendmail[17166]: /etc/aliases: 67 aliases, 
> longest 194 bytes, 1412 bytes total
> Mar 25 16:36:48 phillip sendmail[17197]: i2PEamcD017197: 
> from=<darren at ReportStar.net <mailto:darren at ReportStar.net>>, size=1829, 
> class=0, nrcpts=1, msgid=<013b01c41278$f4ca9870$1500a8c0 at reportstar 
> <mailto:013b01c41278$f4ca9870$1500a8c0 at reportstar>>, proto=ESMTP, 
> daemon=MTA, relay=phillip [127.0.0.1]
> Mar 25 16:36:48 phillip sendmail[17198]: i2PEamcD017197: 
> to="/opt/rt3/bin/rt-mailgate --queue support --action correspond --url 
> http://192.168.0.104/" rt-comment :"/opt/rt3/bin/rt-mailgate --queue 
> support --action comment --url http://192.168.0.104/", 
> ctladdr=<rt at localhost <mailto:rt at localhost>> (8/0), delay=00:00:00, 
> xdelay=00:00:00, mailer=*file*, pri=32001, dsn=5.0.0, stat=Can't create 
> output


Error: Can't create output

You have wrong aliases. "rt-comment :"/op..." it's another aliase no 
same as "rt". You should have two strings in aliases one for rt and one 
for rt-comment.

Also you could add '--debug' option of rt-mailgate.