[rt-users] RTFM Article extraction problem - blank fields.
Ray Walters
ray.walters at kiffanalytical.com
Fri Mar 26 11:47:46 EST 2004
Thanks! The only problem now is that it won't automatically link to the
ticket that I am extracting. Any ideas?
Max Norton wrote:
> Peter, Ray
>
> try editing the following file:
> html/RTFM/Article/Elements/EditCustomField
>
> around line 20 change the following line:
> <%$content || $ARGS{$name}%>
>
> to:
> <%$content || $ARGS{Content}%>
>
> any change?
>
> On Friday 26 Mar 2004 12:16, Peter V. Metalnikov wrote:
>
>>We use RT 3.0.6 and RTFM 2.0.3rc5 on our site and it works really great,
>>but article extraction feature in RTFM. Custom Fields are configured
>>properly (i.e. are TextSingle) and are available while selecting where to
>>extract the tickets postings, but after I submit the Extraction form I get
>>a "Create a new article" form having all fields blank, i.e. nothing was
>>extracted, and no error messages displayed. Could anyone give me an advice
>>on that?
>
>
> Max Norton
> University of Bath Computing Services
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> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
>
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