[rt-users] RTFM Article extraction problem - blank fields.

[Peter V. Metalnikov]

Hello, Max Norton!

On Fri, Mar 26, 2004 at 04:04:30PM +0000, you wrote:

It works! It really works! Thank you very much, Max!

> Peter, Ray
> 
> try editing the following file:
> html/RTFM/Article/Elements/EditCustomField
> 
> around line 20 change the following line:
> <%$content || $ARGS{$name}%>
> 
> to:
> <%$content || $ARGS{Content}%>
> 
> any change?
> 
> On Friday 26 Mar 2004 12:16, Peter V. Metalnikov wrote:
> > We use RT 3.0.6 and RTFM 2.0.3rc5 on our site and it works really great,
> > but article extraction feature in RTFM. Custom Fields are configured
> > properly (i.e. are TextSingle) and are available while selecting where to
> > extract the tickets postings, but after I submit the Extraction form I get
> > a "Create a new article" form having all fields blank, i.e. nothing was
> > extracted, and no error messages displayed. Could anyone give me an advice
> > on that?
> 
> Max Norton
> University of Bath Computing Services
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> 
> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

-- 
With respect,        |   IT-Specialist    |
Peter V. Metalnikov  | pete at mydropbox.com |