[rt-users] problem creating ticket in RT via external email source

[Paul Suela]

Hello All!

my RT3.0.9 install came from "apt-get install request-tracker3" on a 
Debian Sarge box. All went fine with a little modifications here and there.
but what i am stuck with right now is that i cannot seem to create a 
ticket from an email source being sent to my RT system specifiically to 
a queue for sysads.

specs:
rt3.0.9, exim4-4.30-7, mysql-server-4.0.16-2


here's my situation:
- tested creating ticket via WebUI.. successful
  updates to the ticket (comment/correspond) are sent to the users in RT 
who belong to SysAds queue

- manually created ticket via rt-mailgate commandline .. sucessful
      /usr/bin/rt-mailgate --debug -queue SysAds --action correspond 
--url http://rt.mydomain.com/rt < /root/testmsg

- using email client.. create and send an email for 
sysads at rt.mydomain.com...FAILED (no ticket is created inside RT)


am pretty sure that from w/in the RT box.. i can create the ticket via 
WebUI and create a ticket via email (using rt-mailgate directly).. so am 
guessing that either external mails dont find their way to my rt box or 
my rt box does receive them but dont know how to pass it on to rt-mailgate.


Is there something I overlooked?


best regards,
Paul S.