[rt-users] Re: problem creating ticket in RT via external email source

[seph]

> - using email client.. create and send an email for
> sysads at rt.mydomain.com...FAILED (no ticket is created inside RT)
>
> am pretty sure that from w/in the RT box.. i can create the ticket via
> WebUI and create a ticket via email (using rt-mailgate directly).. so
> am guessing that either external mails dont find their way to my rt
> box or my rt box does receive them but dont know how to pass it on to
> rt-mailgate.
>
> Is there something I overlooked?

you've done some good testing (checking the mailgate from the command
line), but if you want us to offer suggestions you'll have to include
the alias line you're using, and the appropriate part of exim's logs.

seph