[rt-users] Allowing a 'group' of customers to see certainticketsin a queue

[Todd Chapman]

I might also add that the Cc role can only navigate directly
to the display of individual tickets. You can give each
customer group the right to See Queue for that queue, and
they will only be able to see their own tickets, but the
totals in QuickSearch betray the fact that there are tickets
that they cannot see.

-Todd

On Sat, Mar 27, 2004 at 10:13:08PM -0500, Todd Chapman wrote:
> Clarification. They need to be privileged users to access RT,
> right? But privilged users don't get any rights by default.
> Just give the Cc role the desired rights.
> 
> -Todd
> 
> On Sat, Mar 27, 2004 at 09:55:57PM -0500, Todd Chapman wrote:
> > No. They will get whatever privileges you give to the Cc
> > special/system group. Try it!
> > 
> > On Sat, Mar 27, 2004 at 09:04:00PM -0600, Kelly F. Hickel wrote:
> > > Doesn't that make them privileged users, which means they can see the
> > > comments in the tickets? 
> > > 
> > > -- 
> > > Kelly F. Hickel
> > > Senior Software Architect
> > > MQSoftware, Inc
> > > 952.345.8677
> > > kfh at mqsoftware.com
> > >