[rt-users] Re: problem creating ticket in RT via external email source

[seph]

> Hey Seph,
>
> i may need a little more hand-holding on setting option (2) up. I've
> created the ff...

my time is fairly limited.

> (2) /etc/exim4/conf.d/transport/30_request-tracker3
> and edited my /etc/exim4/conf.d/router/400_exim4-config_system_aliases

with a quick glance, they both looks okay.

> then i restarted exim4. and tried emailing RT again.. but RT WebUI
> still doesn't register any new tickets. Should i be modifying other
> exim4 files to tell it to use the request_tracker3_pipe?

I don't think you need to modify anything else. did you restart exim? what's
in the logs? the errors are usually pretty descriptive.

seph