[rt-users] Re: problem creating ticket in RT via external email source

[Paul Suela]

Hey Seph,

i may need a little more hand-holding on setting option (2) up. I've 
created the ff...

(2) /etc/exim4/conf.d/transport/30_request-tracker3
request_tracker3_pipe:
  debug_print = "T: request_tracker3_pipe for $local_part@$domain"
  driver = pipe
  return_fail_output
  allow_commands = /usr/bin/rt-mailgate


and edited my /etc/exim4/conf.d/router/400_exim4-config_system_aliases 
to look like this:

system_aliases:
  debug_print = "R: system_aliases for $local_part@$domain"
  driver = redirect
  domains = +local_domains
  allow_fail
  allow_defer
  data = ${lookup{$local_part}lsearch{/etc/aliases}}
#  user = list
#  group = mail
  file_transport = address_file
# pipe_transport = address_pipe
 pipe_transport = request_tracker3_pipe
# directory_transport = address_directory



then i restarted exim4. and tried emailing RT again.. but RT WebUI still 
doesn't register any new tickets. Should i be modifying other exim4 
files to tell it to use the request_tracker3_pipe?




seph wrote:

>>R=system_aliases defer (-30): pipe_transport unset in system_aliases router
>>
>>then i tracked down Debian Bug #229052 (http://bugs.debian.org/cgi-
>>bin/bugreport.cgi?bug=229052) which gave some workarounds... now am
>>not very familiar with exim so am very confused on which of the 3
>>solutions he mentioned to use.
>>
>>I want to stick with exim4 since this is the recommended Debian MTA
>>that came with the RT3.0.9 installation. But if it'd make things
>>easier, we could replace exim4 with Sendmail or Qmail instead (but
>>am also not familiar with these).  What's your take on this matter?
>>    
>>
>
>You should use whatever you understand best. Of the solutions
>mentioned in that debian bug report:
>
>   (1) is an automatic thing that does not require filling in
>   /etc/aliases, and instead queries the database for allowed
>   queues.
>
>   (2) just allows pipes for rt-mailgate, nothing special or automatic.
>
>   (3) is an updated form of the automatic thing I stuck in the old rtfm
>
>   you could also downgrade exim to exim3.
>
>If you don't want to learn much about exim, and just want it to to
>behave like it used to, you should probably just go with (2).
>
>seph
>
>
>  
>