[rt-users] Allowing a 'group' of customers to see certain ticketsin a queue

[Alan Barrett]

On Sat, 27 Mar 2004, Todd Chapman wrote:
> Just create a scrip that when a ticket is created, find out what
> UserDefined group the requestor belongs to and adds that group as a Cc
> watcher. Then give the Cc system group the rights you desire. Easy!

How do you add a group as a CC?  I thought that only users could be CCs.
The web interface for adding watchers to a ticket (open the ticket,
click "people") wants an email address.

--apb (Alan Barrett)