[rt-users] Allowing a 'group' of customers to see certain ticketsin a queue

[Todd Chapman]

Click people.
Use the find group search box to find a group.
Add group as Cc.
Smack forhead.

On Mon, Mar 29, 2004 at 04:01:21PM +0200, Alan Barrett wrote:
> On Sat, 27 Mar 2004, Todd Chapman wrote:
> > Just create a scrip that when a ticket is created, find out what
> > UserDefined group the requestor belongs to and adds that group as a Cc
> > watcher. Then give the Cc system group the rights you desire. Easy!
> 
> How do you add a group as a CC?  I thought that only users could be CCs.
> The web interface for adding watchers to a ticket (open the ticket,
> click "people") wants an email address.
> 
> --apb (Alan Barrett)
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