[rt-users] custom fields and new ticket

[Parish, Brent]

sounds like you are on the right track.  Are you saying you dont see the values in the database (via a sql cmd)?  Or that they do not appear when displaying the ticket (custom created view page or default RT view)?
If you see in RT, then all is well (check in default RT view, not just your custom template!).
Not familiar with the tables to say if you are looking in the right place or not - perhaps you would expect them there, but are really stored elsewhere?




-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com]On Behalf Of Dimitry
Faynerman
Sent: Monday, March 29, 2004 11:22 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] custom fields and new ticket


Hello,

Can anybody, please, explain me how I should work with custom fields when
creating a new ticket. I created them from "Global"/"Custom fields menu".
I'm able to modify their values from "Basics" tab and I'm able to show their
values from the Display.html (I use my own template).

But the problem is when I create a new ticket, absolutely nothing goes into
TicketCustomFieldValues table.

What am I missing here?

Thanks!

Dimitry


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