[rt-users] custom fields and new ticket

[Dimitry Faynerman]

Yes, I cant see them in the database.

Specifically this query returns nothing:
select * from TicketCustomFieldValues;

However, when I modify the values manually thru the "Basics" tab, the query
does show them.


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Parish, Brent
Sent: Monday, March 29, 2004 8:49 AM
To: rt-users at lists.bestpractical.com
Subject: RE: [rt-users] custom fields and new ticket

sounds like you are on the right track.  Are you saying you dont see the
values in the database (via a sql cmd)?  Or that they do not appear when
displaying the ticket (custom created view page or default RT view)?
If you see in RT, then all is well (check in default RT view, not just your
custom template!).
Not familiar with the tables to say if you are looking in the right place or
not - perhaps you would expect them there, but are really stored elsewhere?




-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com]On Behalf Of Dimitry
Faynerman
Sent: Monday, March 29, 2004 11:22 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] custom fields and new ticket


Hello,

Can anybody, please, explain me how I should work with custom fields when
creating a new ticket. I created them from "Global"/"Custom fields menu".
I'm able to modify their values from "Basics" tab and I'm able to show their
values from the Display.html (I use my own template).

But the problem is when I create a new ticket, absolutely nothing goes into
TicketCustomFieldValues table.

What am I missing here?

Thanks!

Dimitry


_______________________________________________
rt-users mailing list
rt-users at lists.bestpractical.com
http://lists.bestpractical.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
***********************************************************************
This message is intended only for the use of the intended recipient and
may contain information that is PRIVILEGED and/or CONFIDENTIAL.  If you
are not the intended recipient, you are hereby notified that any use,
dissemination, disclosure or copying of this communication is strictly
prohibited.  If you have received this communication in error, please
destroy all copies of this message and its attachments and notify us
immediately.
***********************************************************************
_______________________________________________
rt-users mailing list
rt-users at lists.bestpractical.com
http://lists.bestpractical.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm