[rt-users] Help with reporting on RT 3.0.9

[Ray Walters]

   I will probably make custom front ends for my reporting needs.  I 
took a look at index.html to see how the overview was created, then 
adapted it and created a new overview page in <install_dir>/local/html 
to show how many tickets are due in the next week, the highest priority 
tickets resolved in the last week, etc.  You can programmatically limit 
by requestor, due date or status, order by priority or due date, etc.
   I learned a lot about limiting and ordering just by looking at the 
index page and <install_dir>/lib/RT/Tickets_Overlay.pm.

-------- Original Message --------
Subject: RE: [rt-users] Help with reporting on RT 3.0.9
Date: Mon, 29 Mar 2004 11:36:54 -0500
From: Parish, Brent <bparish at workscape.com>
To: Phillip Leremi <phillip at reportstar.net>, 
<rt-users at lists.bestpractical.com>

Probably not the answer you are looking for, but I do a lot of "reports" 
by simple searches, building up the search criteria until it shows the 
tickets that I want to see (e.g. resolved this week, owned by UserX, etc).
Statistics Add on (in contrib dir on web site) looks promising, too.
Lastly, its very easy to create web "front ends" that call specific 
tickets and views from RT, so you can customize a reporting portal.



-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com]On Behalf Of Phillip
Leremi
Sent: Monday, March 29, 2004 1:08 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Help with reporting on RT 3.0.9


I have checked and re-checked the list achive  from 2000 to date but i
can't find the solution to the problem that i have. I want to be able to
generate monthly, weekly and daily reports based on requstor but i can't
seem to find the package that does all this. Please help!!

I'm running a box with the following:-

Redhat 9.0, Perl 5.8.0, RT 3.0.9, Apache 1.3.29

-- 
Kind Regards,
Phillip
Phillip Leremi
Tel: 011 884 7633
Fax: 011 883 5805
phillip at reportstar.net
www.reportstar.net


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