[rt-users] RT 3.0.9 And Statistics 3 web interface problem

[Phillip Leremi]

IT"S WORKING.........I got it this time. what  i did was that this time 
i didn't copy lib but i moved to this location /opt/rt3/local and it 
worked .

Ruslan U. Zakirov wrote:

> Phillip Leremi wrote:
>
>> the file Statistics.pm is @ ./tmp/rt3/lib/ and i did try copy this 
>> file to /opt/rt3/local/lib/ but still it didn't work?
>
> Wrong permissions on this file. Apache has no read rights on it.
>
>>
>> Ruslan U. Zakirov wrote:
>>
>>> Phillip Leremi wrote:
>>>
>>>> I'm running a box with the following :-
>>>> Redhat 9.0
>>>> Perl 5.8.0
>>>> RT 3.0.9
>>>> gd-devel 2.0.15-1
>>>> gd-2.0.15-1
>>>> 1)I finally managed to install GD on my system but when i click on 
>>>> the links under statistics i get the error in the attachment.
>>>
>>>
>>>
>>> Error say: Can't locate file.
>>> Did you try to locate it under this paths?
>>> Where is file?
>>> Statistics.pm should be shipped with tarball.
>>>
>>>>
>>>> 2) libgd-2-0.22-1.i386.rpm doesn't what to install i get a message 
>>>> saying "file /usr/lib/libgd.so.2.0.0 from install of gd-2.0.15-1 
>>>> conflicts with file package libgd-2.0.22-1
>>>
>>>
>>>
>>> you allready have libgd rpm installed you should use
>>> `rpm -Uvh libgd...rpm` to update lib with new rpm.
>>> This question is offtopic here.
>>>
>>>>
>>>>
>>>> ------------------------------------------------------------------------ 
>>>>
>>>>
>>>> error: Error during compilation of 
>>>> /opt/rt3/share/html/Statistics/CallsQueueDay/index.html:
>>>> Can't locate Statistics.pm in @INC (@INC contains: 
>>>> /opt/rt3/local/lib /opt/rt3/lib 
>>>> /usr/lib/perl5/5.8.0/i386-linux-thread-multi /usr/lib/perl5/5.8.0 
>>>> /usr/lib/perl5/site_perl/5.8.0/i386-linux-thread-multi 
>>>> /usr/lib/perl5/site_perl/5.8.0 /usr/lib/perl5/site_perl 
>>>> /usr/lib/perl5/vendor_perl/5.8.0/i386-linux-thread-multi 
>>>> /usr/lib/perl5/vendor_perl/5.8.0 /usr/lib/perl5/vendor_perl . 
>>>> /usr/local/apache/ /usr/local/apache/lib/perl) at 
>>>> /opt/rt3/share/html/Statistics/CallsQueueDay/index.html line 85.
>>>>
>>>> Stack:
>>>> [/opt/rt3/share/html/Statistics/CallsQueueDay/index.html:85]
>>>> [Statistics.pm:85]
>>>> [/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Interp.pm:534]
>>>> [/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Interp.pm:311]
>>>> [/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:198]
>>>> [/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:166]
>>>> [/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm:60]
>>>> [/usr/lib/perl5/site_perl/5.8.0/Class/Container.pm:265]
>>>> [/usr/lib/perl5/site_perl/5.8.0/Class/Container.pm:343]
>>>> [/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Interp.pm:213]
>>>> [/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm:863]
>>>> [/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm:789]
>>>> [/opt/rt3/bin/webmux.pl:134]
>>>> [Statistics.pm:85]
>>>> BEGIN failed--compilation aborted at 
>>>> /opt/rt3/share/html/Statistics/CallsQueueDay/index.html line 85.
>>>>
>>>> Stack:
>>>> [/opt/rt3/share/html/Statistics/CallsQueueDay/index.html:85]
>>>> [/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Interp.pm:534]
>>>> [/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Interp.pm:311]
>>>> [/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:198]
>>>> [/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:166]
>>>> [/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm:60]
>>>> [/usr/lib/perl5/site_perl/5.8.0/Class/Container.pm:265]
>>>> [/usr/lib/perl5/site_perl/5.8.0/Class/Container.pm:343]
>>>> [/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Interp.pm:213]
>>>> [/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm:863]
>>>> [/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm:789]
>>>> [/opt/rt3/bin/webmux.pl:134]
>>>> [/opt/rt3/share/html/Statistics/CallsQueueDay/index.html:85]
>>>>
>>>> context:
>>>> ...
>>>> 81: $weekends => $Statistics::PerDayWeekends
>>>> 82: $dateformat => $Statistics::PerDayDateFormat
>>>> 83: </%ARGS>
>>>> 84:
>>>> 85: <%INIT>
>>>> 86: use Statistics;
>>>> 87:
>>>> 88: my $n = 0;
>>>> 89: my @data = ([]);
>>>> ...
>>>> code stack: /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Interp.pm:317
>>>> /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:198
>>>> /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:166
>>>> /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm:60
>>>> /usr/lib/perl5/site_perl/5.8.0/Class/Container.pm:265
>>>> /usr/lib/perl5/site_perl/5.8.0/Class/Container.pm:343
>>>> /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Interp.pm:213
>>>> /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm:863
>>>> /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm:789
>>>> /opt/rt3/bin/webmux.pl:134
>>>> /dev/null:0
>>>> raw error
>>>>
>>>>
>>>> ------------------------------------------------------------------------ 
>>>>
>>>>
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>>>>
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>>>> http://fsck.com/rtfm
>>>
>>>
>>>
>>>
>>> .
>>>
>>
>
>

-- 
Kind Regards,
Phillip
Phillip Leremi
Tel: 011 884 7633
Fax: 011 883 5805
phillip at reportstar.net
www.reportstar.net

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