[rt-users] RT 3.0.9 And Statistics 3 web interface problem

[Ruslan U. Zakirov]

Phillip Leremi wrote:
> the file Statistics.pm is @ ./tmp/rt3/lib/ and i did try copy this file 
> to /opt/rt3/local/lib/ but still it didn't work?
Wrong permissions on this file. Apache has no read rights on it.
> 
> Ruslan U. Zakirov wrote:
> 
>> Phillip Leremi wrote:
>>
>>> I'm running a box with the following :-
>>> Redhat 9.0
>>> Perl 5.8.0
>>> RT 3.0.9
>>> gd-devel 2.0.15-1
>>> gd-2.0.15-1
>>> 1)I finally managed to install GD on my system but when i click on 
>>> the links under statistics i get the error in the attachment.
>>
>>
>> Error say: Can't locate file.
>> Did you try to locate it under this paths?
>> Where is file?
>> Statistics.pm should be shipped with tarball.
>>
>>>
>>> 2) libgd-2-0.22-1.i386.rpm doesn't what to install i get a message 
>>> saying "file /usr/lib/libgd.so.2.0.0 from install of gd-2.0.15-1 
>>> conflicts with file package libgd-2.0.22-1
>>
>>
>> you allready have libgd rpm installed you should use
>> `rpm -Uvh libgd...rpm` to update lib with new rpm.
>> This question is offtopic here.
>>
>>>
>>>
>>> ------------------------------------------------------------------------
>>>
>>> error: Error during compilation of 
>>> /opt/rt3/share/html/Statistics/CallsQueueDay/index.html:
>>> Can't locate Statistics.pm in @INC (@INC contains: /opt/rt3/local/lib 
>>> /opt/rt3/lib /usr/lib/perl5/5.8.0/i386-linux-thread-multi 
>>> /usr/lib/perl5/5.8.0 
>>> /usr/lib/perl5/site_perl/5.8.0/i386-linux-thread-multi 
>>> /usr/lib/perl5/site_perl/5.8.0 /usr/lib/perl5/site_perl 
>>> /usr/lib/perl5/vendor_perl/5.8.0/i386-linux-thread-multi 
>>> /usr/lib/perl5/vendor_perl/5.8.0 /usr/lib/perl5/vendor_perl . 
>>> /usr/local/apache/ /usr/local/apache/lib/perl) at 
>>> /opt/rt3/share/html/Statistics/CallsQueueDay/index.html line 85.
>>>
>>> Stack:
>>> [/opt/rt3/share/html/Statistics/CallsQueueDay/index.html:85]
>>> [Statistics.pm:85]
>>> [/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Interp.pm:534]
>>> [/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Interp.pm:311]
>>> [/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:198]
>>> [/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:166]
>>> [/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm:60]
>>> [/usr/lib/perl5/site_perl/5.8.0/Class/Container.pm:265]
>>> [/usr/lib/perl5/site_perl/5.8.0/Class/Container.pm:343]
>>> [/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Interp.pm:213]
>>> [/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm:863]
>>> [/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm:789]
>>> [/opt/rt3/bin/webmux.pl:134]
>>> [Statistics.pm:85]
>>> BEGIN failed--compilation aborted at 
>>> /opt/rt3/share/html/Statistics/CallsQueueDay/index.html line 85.
>>>
>>> Stack:
>>> [/opt/rt3/share/html/Statistics/CallsQueueDay/index.html:85]
>>> [/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Interp.pm:534]
>>> [/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Interp.pm:311]
>>> [/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:198]
>>> [/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:166]
>>> [/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm:60]
>>> [/usr/lib/perl5/site_perl/5.8.0/Class/Container.pm:265]
>>> [/usr/lib/perl5/site_perl/5.8.0/Class/Container.pm:343]
>>> [/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Interp.pm:213]
>>> [/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm:863]
>>> [/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm:789]
>>> [/opt/rt3/bin/webmux.pl:134]
>>> [/opt/rt3/share/html/Statistics/CallsQueueDay/index.html:85]
>>>
>>> context:
>>> ...
>>> 81: $weekends => $Statistics::PerDayWeekends
>>> 82: $dateformat => $Statistics::PerDayDateFormat
>>> 83: </%ARGS>
>>> 84:
>>> 85: <%INIT>
>>> 86: use Statistics;
>>> 87:
>>> 88: my $n = 0;
>>> 89: my @data = ([]);
>>> ...
>>> code stack: /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Interp.pm:317
>>> /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:198
>>> /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:166
>>> /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm:60
>>> /usr/lib/perl5/site_perl/5.8.0/Class/Container.pm:265
>>> /usr/lib/perl5/site_perl/5.8.0/Class/Container.pm:343
>>> /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Interp.pm:213
>>> /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm:863
>>> /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm:789
>>> /opt/rt3/bin/webmux.pl:134
>>> /dev/null:0
>>> raw error
>>>
>>>
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>>>
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>>
>>
>>
>> .
>>
>