[rt-users] Best way to get ticket content into resolved ticket (fwd)

[Dave Dennis]

Forgive my ignorance --

The code referenced in the wiki -- how is that used in RT?
Added to the template ?  Inserted into code on server?

Thanks,


+-------------------------
+ Dave Dennis
+ Seattle, WA
+ dmd at speakeasy.org
+ http://www.dmdennis.com
+-------------------------

On Wed, 31 Mar 2004, Ruslan U. Zakirov wrote:

> Dave Dennis wrote:
> > Dear list,
> >
> > I'm struggling to prevent this when resolving ticket, I have written a line of
> > comments then will close ticket.  What always happens is, in the email sent to
> > the requestor, who is unpriviledged:
> Priveleged user will see same message.
> >
> > This transaction appears to have no content
> >
> > This happens when scrip tries to
> >
> > {$Transaction->Content()}
> >
> > I read on the list, but this was RT2, no mention yet for RT3 that
> > "{$Transaction->Content()}" was not available at Ticket Resolution time.
> Look into history: 'comment' and 'set status resolve' different
> transactions. Understand?
> >
> > Is that true?  If so how is it possible to send the contents of a ticket into
> > the resolution to send to the requestor?
> Use this template pease to insert last comment content.
> http://wiki.bestpractical.com/cgi-bin/index.cgi?AddLastCommentToMail
> >
> > I have checked permissions, Unpriviledged and Priviledged both have right to
> > ShowTicketComments .
> >
> > Anyone see the mistake or have a suggestion how to proceed?
> >
>
>