[rt-users] Reopening 'resolved' ticket

[Michael S. Liebman]

On Wed, Mar 31, 2004 at 11:27:52AM -0800, Dave Dennis wrote:
> What needs to be created (what scrip?) to make the replied-to ticket reopened?

On Correspond Open Tickets with template Blank

This is one of the default global scrips.

Michael
-- 
Michael S. Liebman                      m-liebman at northwestern.edu
                  http://msl521.freeshell.org/
"I have vision and the rest of the world wears bifocals."
        -Paul Newman in "Butch Cassidy & the Sundance Kid"