[rt-users] Problem with searching for requestor email address in RT 3.0.9?

[Jesse Vincent]

Please DO NOT send mail to rt-users and rt-bugs at the same time. It 
causes ticket-storms in RT when users reply to the mailinglist and 
submit a new bug at the same time.

IIRC, a fix that made it into 3.0.10 resolved dan's issues.

On Mar 31, 2004, at 12:12 PM, Craig Schenk wrote:

> A user of mine reported the same bug to me today. I verified it. As 
> Daniel
> here reported in his several posts to the list earlier this month, 
> turning on
> debugging shows nothing at all regarding the issue. If you go to start 
> a new
> search, and try any search on requestor email address (contains, is, 
> is not,
> etc) nothing shows up. The search URL is built properly (you see the
> RequestorOp=LIKE&ValueOfRequestor=foo in the location bar URL at 
> least) but no
> tickets.
>
> Found this when searching the list archives to see if anyone else 
> reported it.
> Nobody seemed to respond to Daniel. I'm Cc'ing the bug report queue.
>
> Unlike Daniel, I haven't done any changes to my SQL so he's correct 
> that this
> wasnt the cause of his problem. All searches for other fields seem to 
> work,
> just not searches on requestor email addresses.
>
>
> http://lists.fsck.com/pipermail/rt-users/2004-March/021226.html
>
> Daniel E. Eisenbud eisenbud at cbio.mskcc.org
> Tue Mar 2 11:38:54 EST 2004
>
> I recently upgraded from RT 3.0.5 to 3.0.9.  While I was at it, I added
> the suggested indices and converted from myISAM to InnoDB tables, 
> though
> I doubt that those things caused the problem I'm seeing now.
>
> Searching for requestors' email addresses seems not to work at all.  I
> enter an address, hit search, RT thinks for a while, and then shows a
> list of tickets, but the same list as before.  And the search term
> hasn't been added to the list of search terms.
>
> Do I need to do something like force perl to more thoroughly reload
> things, or?  I've restarted apache since the upgrade, of course, and
> 3.0.9 besides that seems to be running just fine.
>
> -Dan
>
>
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>
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