[rt-users] Problem with searching for requestor email address in RT 3.0.9?

[M B Norton]

Craig,

could this be a problem with the version of DBIx::SearchBuilder you're
using? Have you got version 0.97 installed?

Upgrading to 0.97 definitely fixed some search on owner problems users
were experiencing here.

Max

> A user of mine reported the same bug to me today. I verified it. As
Daniel
> here reported in his several posts to the list earlier this month, turning on
> debugging shows nothing at all regarding the issue. If you go to start a new
> search, and try any search on requestor email address (contains, is, is not,
> etc) nothing shows up. The search URL is built properly (you see the
> RequestorOp=LIKE&ValueOfRequestor=foo in the location bar URL at least) but no
> tickets.
>
> Found this when searching the list archives to see if anyone else reported it.
> Nobody seemed to respond to Daniel. I'm Cc'ing the bug report queue.
>
> Unlike Daniel, I haven't done any changes to my SQL so he's correct that this
> wasnt the cause of his problem. All searches for other fields seem to work,
> just not searches on requestor email addresses.
>
>
> http://lists.fsck.com/pipermail/rt-users/2004-March/021226.html
>
> Daniel E. Eisenbud eisenbud at cbio.mskcc.org
> Tue Mar 2 11:38:54 EST 2004
>
> I recently upgraded from RT 3.0.5 to 3.0.9.  While I was at it, I added
> the suggested indices and converted from myISAM to InnoDB tables, though
> I doubt that those things caused the problem I'm seeing now.
>
> Searching for requestors' email addresses seems not to work at all.  I
> enter an address, hit search, RT thinks for a while, and then shows a
> list of tickets, but the same list as before.  And the search term
> hasn't been added to the list of search terms.
>
> Do I need to do something like force perl to more thoroughly reload
> things, or?  I've restarted apache since the upgrade, of course, and
> 3.0.9 besides that seems to be running just fine.
>
> -Dan
>
>
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