[rt-users] making url's active in tickets

[Tim Wilson]

On 3/31/04 2:55 PM, "Dave Dennis" <dmd at speakeasy.org> wrote:

> When tickets are sent and the customer includes a url,
> the url is appearing in the ticket as static text.

If you're talking about the emails that RT generates, then making the URL an
actual hyperlink would be the job of the email client. RT sends plain text
emails, but most mail clients these days will automatically generate a
hyperlink when it recognizes a URL in the body of the message. It may be a
configurable option in the mail client preferences.

-Tim

-- 
Timothy Wilson
Technology Integration Specialist
Hopkins ISD #270, Hopkins, MN, USA
ph: 952.988.4103  fax: 952.988.4311  AIM: tis270