[rt-users] making url's active in tickets

[Dave Dennis]

Actually no.  Sorry if not clear:

I was talking about when a customer opens up a ticket, and that ticket includes
a link.

The link isn't active in the ticket, its static text.

I'm looking for a way to make the links in tickets be actual links.


+-------------------------
+ Dave Dennis
+ Seattle, WA
+ dmd at speakeasy.org
+ http://www.dmdennis.com
+-------------------------

On Wed, 31 Mar 2004, Tim Wilson wrote:

> On 3/31/04 2:55 PM, "Dave Dennis" <dmd at speakeasy.org> wrote:
>
> > When tickets are sent and the customer includes a url,
> > the url is appearing in the ticket as static text.
>
> If you're talking about the emails that RT generates, then making the URL an
> actual hyperlink would be the job of the email client. RT sends plain text
> emails, but most mail clients these days will automatically generate a
> hyperlink when it recognizes a URL in the body of the message. It may be a
> configurable option in the mail client preferences.
>
> -Tim
>
> --
> Timothy Wilson
> Technology Integration Specialist
> Hopkins ISD #270, Hopkins, MN, USA
> ph: 952.988.4103  fax: 952.988.4311  AIM: tis270
>
>