[rt-users] Performance issues with reply

[Jesse Vincent]

> The action that seems to have the greatest delay is when replying to a
> ticket. I enabled MasonX::Profiler to find where in the building of
> the reply page the delay is occurring. It is pretty obvious that the
> bulk of the delay is in /Elements/SelectOwner, which takes 7-8 seconds
> to complete.

You don't say whether you're using MySQL or Postgres. But 3.0.11
includes a pretty serious performance fix for Elements/SelectOwner. I
bet that will solve your problem.
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