[rt-users] On Correspond Own Ticket

[Sam Stickland]

Espen Wiborg <espenhw at empolis.no> wrote:
> "Sam Stickland" <sam_ml at spacething.org> writes:
>> In RT there is currently a "On Correspond Open Tickets with template
>> Blank" scrip. I'd like to add a "On Correspond Own Ticket with
>> template Blank", so that when a staff member replies to a ticket in
>> their email (that has arrived by "On Create Notify AdminCcs with
>> template Correspondence") it opens the ticket and assigns it to
>> them.
>> It seems like a fairly obvious thing to want to do, but I can't seem
>> to find a fairly obvious way to do it. Presumably this needs to be a
>> User Defined action with some custom code. Does someone have an
>> example?
>
> Take a look at http://www.empolis.no/~espenhw/rt3/SetOwnerToActor.pm.

Thanks, that works brillantly. Might be worth mentioning in the opening
comments that it has to be used in 'On Correspond'. Using it in 'On Status
Change' or 'On Transaction' will cause the owner to be set to RT_System.

Sam