[rt-users] Worked value not updated

[Ruslan U. Zakirov]

Kevin Sonney wrote:
> Hey,
>  
> I'm having a problem with the Worked value not updating.  The value is 
> always zero after ticket creating when adding time with a comment or a 
> resolve.  RT and this feature has worked great for me so far until this 
> issue.
As I see from source RT itself doesn't update ticket's time worked on 
transaction create and never expected to do it.

You can use own scrip which do it for you.

CustomScripAction:

my $tt = $self->TransactionObj->TimeTaken;
return 1 unless( $tt );

my $tic = $self->TicketObj;
$tic->SetTimeWorked( $tic->TimeWorked + $tt );
return $tt;



			Best regards. Ruslan.
>  
> Here's my system info:
>  
> RT 3.0.10
> Redhat 9.0
> Mysql 3.23.54
> Apache 1.3.29
> Modperl 1.28
>  
> Thanks for the help in advance.
>  
> Kevin
> 
> 
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