[rt-users] Worked value not updated

[Kevin Sonney]

Just to clarify:

Should RT change the worked field on Comment or Resolve?  This is the
functionality that used to work and now is not.

Thanks.

-----Original Message-----
From: Ruslan U. Zakirov [mailto:cubic at acronis.ru] 
Sent: Wednesday, May 05, 2004 10:08 AM
To: Kevin Sonney
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Worked value not updated


Kevin Sonney wrote:
> Hey,
>  
> I'm having a problem with the Worked value not updating.  The value is
> always zero after ticket creating when adding time with a comment or a

> resolve.  RT and this feature has worked great for me so far until
this 
> issue.
As I see from source RT itself doesn't update ticket's time worked on 
transaction create and never expected to do it.

You can use own scrip which do it for you.

CustomScripAction:

my $tt = $self->TransactionObj->TimeTaken;
return 1 unless( $tt );

my $tic = $self->TicketObj;
$tic->SetTimeWorked( $tic->TimeWorked + $tt );
return $tt;



			Best regards. Ruslan.
>  
> Here's my system info:
>  
> RT 3.0.10
> Redhat 9.0
> Mysql 3.23.54
> Apache 1.3.29
> Modperl 1.28
>  
> Thanks for the help in advance.
>  
> Kevin
> 
> 
> ----------------------------------------------------------------------
> --
> 
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> RT Developer and Administrator training is coming to LA, DC and 
> Frankfurt this spring and summer. 
> http://bestpractical.com/services/training.html
> 
> Sign up early, as class space is limited.