[rt-users] Worked value not updated

[Kevin Sonney]

Any ideas on why this is not working?

If you update this field in Jumbo view or by SQL, RT diplays the correct
time.  What part of the RT code changes this value, is it a scrip?  I'm
semi-familiar with Perl but I'm not sure where to troubleshoot next.

Thanks.
-----Original Message-----
From: Ruslan U. Zakirov [mailto:cubic at acronis.ru] 
Sent: Wednesday, May 05, 2004 11:05 AM
To: Kevin Sonney
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Worked value not updated


Kevin Sonney wrote:
> Just to clarify:
> 
> Should RT change the worked field on Comment or Resolve?  This is the 
> functionality that used to work and now is not.
Sorry, for that I was looking in wrong place RT should update it on any 
transaction if it has TimeTaken.

			Best regards. Ruslan.

> 
> Thanks.
> 
> -----Original Message-----
> From: Ruslan U. Zakirov [mailto:cubic at acronis.ru]
> Sent: Wednesday, May 05, 2004 10:08 AM
> To: Kevin Sonney
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Worked value not updated
> 
> 
> Kevin Sonney wrote:
> 
>>Hey,
>> 
>>I'm having a problem with the Worked value not updating.  The value is

>>always zero after ticket creating when adding time with a comment or a
> 
> 
>>resolve.  RT and this feature has worked great for me so far until
> 
> this
> 
>>issue.
> 
> As I see from source RT itself doesn't update ticket's time worked on
> transaction create and never expected to do it.
> 
> You can use own scrip which do it for you.
> 
> CustomScripAction:
> 
> my $tt = $self->TransactionObj->TimeTaken;
> return 1 unless( $tt );
> 
> my $tic = $self->TicketObj;
> $tic->SetTimeWorked( $tic->TimeWorked + $tt );
> return $tt;
> 
> 
> 
> 			Best regards. Ruslan.
> 
>> 
>>Here's my system info:
>> 
>>RT 3.0.10
>>Redhat 9.0
>>Mysql 3.23.54
>>Apache 1.3.29
>>Modperl 1.28
>> 
>>Thanks for the help in advance.
>> 
>>Kevin
>>
>>
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> 
> 
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> 
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