[rt-users] Worked value not updated

[Ruslan U. Zakirov]

Kevin Sonney wrote:
> Just to clarify:
> 
> Should RT change the worked field on Comment or Resolve?  This is the
> functionality that used to work and now is not.
Sorry, for that I was looking in wrong place RT should update it on any 
transaction if it has TimeTaken.

			Best regards. Ruslan.

> 
> Thanks.
> 
> -----Original Message-----
> From: Ruslan U. Zakirov [mailto:cubic at acronis.ru] 
> Sent: Wednesday, May 05, 2004 10:08 AM
> To: Kevin Sonney
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Worked value not updated
> 
> 
> Kevin Sonney wrote:
> 
>>Hey,
>> 
>>I'm having a problem with the Worked value not updating.  The value is
>>always zero after ticket creating when adding time with a comment or a
> 
> 
>>resolve.  RT and this feature has worked great for me so far until
> 
> this 
> 
>>issue.
> 
> As I see from source RT itself doesn't update ticket's time worked on 
> transaction create and never expected to do it.
> 
> You can use own scrip which do it for you.
> 
> CustomScripAction:
> 
> my $tt = $self->TransactionObj->TimeTaken;
> return 1 unless( $tt );
> 
> my $tic = $self->TicketObj;
> $tic->SetTimeWorked( $tic->TimeWorked + $tt );
> return $tt;
> 
> 
> 
> 			Best regards. Ruslan.
> 
>> 
>>Here's my system info:
>> 
>>RT 3.0.10
>>Redhat 9.0
>>Mysql 3.23.54
>>Apache 1.3.29
>>Modperl 1.28
>> 
>>Thanks for the help in advance.
>> 
>>Kevin
>>
>>
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>>
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> 
> 
> _______________________________________________
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> 
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