[rt-users] file locking for open tickets

Dave Dennis dmd at speakeasy.org
Fri May 7 16:32:21 EDT 2004


Dear List,

If two people are working the same queue, and one person
grabs a 'new' ticket, is that ticket set to 'open' with
the act of viewing it in their browser?

Thanks,

+-------------------------
+ Dave Dennis
+ Seattle, WA
+ dmd at speakeasy.org
+ http://www.dmdennis.com
+-------------------------



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