[rt-users] file locking for open tickets

[Rasmus Brøgger]

Dave Dennis wrote:
> Dear List,
> 
> If two people are working the same queue, and one person
> grabs a 'new' ticket, is that ticket set to 'open' with
> the act of viewing it in their browser?
> 
> Thanks,
> 
> +-------------------------
> + Dave Dennis
> + Seattle, WA
> + dmd at speakeasy.org
> + http://www.dmdennis.com
> +-------------------------
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Why on earth didn't you just test it? :)

Anyway, once you view a ticket it's status is updated from the db on 
loading the new page. In short yes.

/rhb