[rt-users] file locking for open tickets

[pdh at bestpractical.com]

Rasmus Br?gger wrote:
> Dave Dennis wrote:
> >If two people are working the same queue, and one person
> >grabs a 'new' ticket, is that ticket set to 'open' with
> >the act of viewing it in their browser?
> 
> Why on earth didn't you just test it? :)

Apparently it's easier to ask, and get advice that might be
wrong...

> Anyway, once you view a ticket it's status is updated from the db on 
> loading the new page. In short yes.

...such as in this case. Merely viewing a ticket won't update
its status. Try it and see.