[rt-users] problem with cc in a reply

[Craig Schenk]

On Sun, 9 May 2004 13:57:29 -0400 Jesse Vincent <jesse at bestpractical.com> wrote:
> The "Cc" and "Bcc" fields on the reply page are handled by the "Notify
> other recipients" scrip action.

In theory that's the case, but I've never seen it actually work. Is there some
trick to it? This was one of the biggest complaints for our users, and I ended
up putting a hack in the code to do something like this (posted to rt-users
a few weeks back).

I've tried a variety of on whatever notify other recipients with various
templates scrips, and none of those ever do anything at all.

Various debug reports have been sent to the list in the past few months about
this issue too, and should be in the archives.

If there is some way to get this working, that would be fantastic because the
hack we have in place is very ugly. I'd love to take that out and do things the
proper RT way.