[rt-users] problem with cc in a reply

[Jesse Vincent]

The "Cc" and "Bcc" fields on the reply page are handled by the "Notify
other recipients" scrip action.


On Sun, May 09, 2004 at 08:40:01AM +0200, Stefan Kornhuber wrote:
> Hello!
> 
> RT 3-0-9
> 
> I want to send one reply to a cc or bcc. So I choose reply from the menu 
> and write the cc address in the cc field, ...
> 
> Following problem:
> In the web frontend of rt I see following:
> ---------------------------------------------------------------------
> So 09. Mai. 2004, 08:22:45  	root - Korrespondenz hinzugefügt 	     
> RT-Send-CC: cc at gmx.at
> test
> --------------------------------------------------------------------
> 
> So I think the cc recipient will get a mail from me, but the cc wont get 
> a mail.
> 
> In the syslog file I get following output
> -----------------------------------------------------------------
> May  9 08:37:40 heinzelmaennchen RT: 
> <rt-3.0.9-1104-4611.18.5081102096918 at test.at> #1104/4611 - Scrip 24 
> Korrespondenz (/opt/rt3/lib/RT/Action/SendEmail.pm:92)
> May  9 08:37:40 heinzelmaennchen RT: 
> <rt-3.0.9-1104-4611.18.5081102096918 at test.at> sent To: 
> stefan at kornhuber.com Cc:  Bcc:  (/opt/rt3/lib/RT/Action/SendEmail.pm:302)
> -----------------------------------------------------------------
> 
> So I think that rt doesn't use the information of the cc field.
> 
> The global script uses the action
> "Notify Requestors and CCs"
> 
> Thanks for your help.
> 
> Steve
> 
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