[rt-users] Changing the "Example.com" header

[Jean-Yan Bérubé]

You have to copy the content of RT_Config.pm into RT_SiteConfig.pm, the 
you change the parameters.

When you web server starts, it reads only RT_SiteConfig. RT_Config is 
only a backup of the original configuration.

Jean-Yan

Erik Boles wrote:

>Paul,
>
>This entry exists in the RT_Cnfig.pm, but not in RT_SiteConfig.pm, in fact
>there is not even an entry in RT_SiteConfig.pm for the Set($rtname
>parameter.
>
>In the RT_Config.pm file it already lists what I want it to say, it just
>doesn't show up on the web interface nor in the autoreply emails to the
>users, everything goes out as example.com.
>
>Any ideas?
>
>Thanks,
>
>Erik
>
>
>
>
>Erik, 
>
>try the RT_SiteConfig.pm file... specifically the Set($rtname,
>'example.com') 
>
>change example.com to whatever it is you like.. the docs however say it is
>preferred that you use your domain name to make it unique.
>also, changing this when there are already live tickets tends to mess
>things up becoz new updates to live tickets after the change tend to lose
>their way in updating the correct ticket.
>
>
>
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