[rt-users] Clients in multiple time zones

[Jesse Vincent]

On Wed, May 12, 2004 at 01:54:44PM +0200, Jan Algermissen wrote:
> Hi,
> 
> we are using RT to provide services to clients that are located in
> different time zones, some of them different from the RT server's
> time zone.
> 
> Does anyone have information how to make the various dates appear
> correct for the various requestors, watchers etc. in various time zones
> while keeping them in GMT (or whatever) inside RT?

RT provides most of the infrastructure needed to make timezone for
display a per-user preference. We've just never had a customer who
needed to go all the way to making it settable. 

> It seems the best (only) way would be to use the mail server's and
> Web browser's (need to check if they sens some) timezone information
> and to convert to GMT. Any ideas or did anyone encounter the same
> problem?

I don't believe you can get enough out of the information out of the
browser to know what timezone it's in. You _might_ be able to use a
javascript hack to get its offset from GMT, but I've not explored that.

Jesse

> Thanks in advance,
> 
> Jan
> 
> 
> 
> -- 
> Jan Algermissen                           http://www.topicmapping.com
> Consultant & Programmer	                  http://www.gooseworks.org
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> RT Developer and Administrator training is coming to LA, DC and Frankfurt this spring and summer.
> http://bestpractical.com/services/training.html
> 
> Sign up early, as class space is limited. 

--