[rt-users] rt-mailgate problem with rt-3.0.10 / SuSE 9.1

[Charles Smith]

I have just verified that even if I go back to the version of RT I was
using before, 3-0-07_01, rt-mailgate still does the same thing.

Could this be some kind of incompatability between RT and my version of
gcc (3.3.3) or kernel (2.6.4) or something else? 

I'm starting to run out of options besides keeping one machine
back-rev'ed to SuSE 9.0..

Thanks,
-Charles

On Tue, 2004-05-11 at 19:22, Charles Smith wrote:
> So here's the deal:
> 
> I just upgraded both RT and SuSE at the same time, from 3.0.07 and 9.0
> to 3.0.10 and 9.1 respectively. I also went from apache 1.3x to apache 2
> (apache1 no longer comes with SuSE as of 9.1)
> 
> Anyway, it worked before I upgraded. Now, the WebUI works just fine, but
> any emails that hit rt-mailgate generate this error message:
> 
> An Error Occurred
> =================
>  
> 500 EOF
> 
> It doesn't matter whether it goes through postfix, or whether I call it
> on the command line manually, it still says the same thing (i.e. It's
> not a delivery or alias issue).
> 
> I only saw one other post in the archives with this error message, and
> it mentioned the permissions on the var/mason_data/cache directory, but
> I have checked that and other directories, and they all seem to have the
> correct permissions. I gave the configure script the new user/group for
> apache2 before running the "make upgrade" and it seems to have worked as
> designed.
> 
> I can only figure this is some kind of apache or Mason configuration
> problem? Not sure. All perl modules are completely up to date. 
> 
> Any help someone could give would be appreciated.
> 
> Thanks,
> -Charles
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