[rt-users] rt-mailgate problem with rt-3.0.10 / SuSE 9.1

[Charles Smith]

Yes, I tried sendmail (with both versions of RT) but it did not change
the error message. It really looks like some kind of problem between the
rt-mailgate binary itsself and something else.

Also, I have all my logs turned all the way up, but that's as extensive
as the error message gets.

Thanks,
-Charles

On Wed, 2004-05-12 at 15:46, Aleš Sušnik wrote:
> Tried switching to some other MTA, for the sake of testing?
> 
> A.
>  
> 
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Charles Smith
> Sent: Wednesday, May 12, 2004 10:31 PM
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] rt-mailgate problem with rt-3.0.10 / SuSE 9.1
> 
> I have just verified that even if I go back to the version of RT I was
> using before, 3-0-07_01, rt-mailgate still does the same thing.
> 
> Could this be some kind of incompatability between RT and my version of
> gcc (3.3.3) or kernel (2.6.4) or something else? 
> 
> I'm starting to run out of options besides keeping one machine
> back-rev'ed to SuSE 9.0..
> 
> Thanks,
> -Charles
> 
> On Tue, 2004-05-11 at 19:22, Charles Smith wrote:
> > So here's the deal:
> > 
> > I just upgraded both RT and SuSE at the same time, from 3.0.07 and 9.0
> > to 3.0.10 and 9.1 respectively. I also went from apache 1.3x to apache 2
> > (apache1 no longer comes with SuSE as of 9.1)
> > 
> > Anyway, it worked before I upgraded. Now, the WebUI works just fine, but
> > any emails that hit rt-mailgate generate this error message:
> > 
> > An Error Occurred
> > =================
> >  
> > 500 EOF
> > 
> > It doesn't matter whether it goes through postfix, or whether I call it
> > on the command line manually, it still says the same thing (i.e. It's
> > not a delivery or alias issue).
> > 
> > I only saw one other post in the archives with this error message, and
> > it mentioned the permissions on the var/mason_data/cache directory, but
> > I have checked that and other directories, and they all seem to have the
> > correct permissions. I gave the configure script the new user/group for
> > apache2 before running the "make upgrade" and it seems to have worked as
> > designed.
> > 
> > I can only figure this is some kind of apache or Mason configuration
> > problem? Not sure. All perl modules are completely up to date. 
> > 
> > Any help someone could give would be appreciated.
> > 
> > Thanks,
> > -Charles
> > _______________________________________________
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> > 
> > RT Developer and Administrator training is coming to LA, DC and Frankfurt
> this spring and summer.
> > http://bestpractical.com/services/training.html
> > 
> > Sign up early, as class space is limited. 
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> RT Developer and Administrator training is coming to LA, DC and Frankfurt
> this spring and summer.
> http://bestpractical.com/services/training.html
> 
> Sign up early, as class space is limited. 
>