[rt-users] Performance problems

[Kogami, Bruce]

Good catch. When I stopped auto-reply to New messages, it went from 45 second delay to 2 seconds.

Now, my follow-up question...
We would like to keep auto-reply on new messages. What can I do to fix sendmail so that the RT does not have to wait so long?

Thanks,
Bruce

> -----Original Message-----
> From: pdh at bestpractical.com [mailto:pdh at bestpractical.com]
> Sent: Thursday, May 13, 2004 3:45 AM
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Performance problems
> 
> Kogami, Bruce wrote:
> > We are having performance problems with RT. I have two separate RT
> > systems. A production server running RT 3.0.9, mysql 3.23.58, perl
> 5.8.0,
> > apache 1.3.29 and a test server running RT 3.0.10, mysql 4.0.18 and perl
> > 5.8.4, apache 1.3.29. Both show the same problem.
> 
> well, mysql 3.23 is not likely to be helping performance on that
> instance, at any rate (and perl 5.8.0 has other crippling bugs)...
> but still, your 3.0.10 instance looks sane.
> 
> > When I start go to the RT help ticket site, I have no problem. Searching
> > and looking at tickets are no problem. We start to have problems when
> > either creating new tickets or modifying tickets. It might take up to
> > a minute before the new ticket is created.
> 
> Could it be related to RT waiting for sendmail (or equivalent)
> to do a synchronous delivery of a scrip'ed notification?
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> 
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