[rt-users] [RT3.0.10] CustomFields: Default & set/change by email ?

[Ruslan U. Zakirov]

Gilles-Eric DESCAMPS wrote:
> Hi,
>  
> I've searched the mailing lists, but could not find what I was looking for.
>  
> 1) How do you set a default value for a custom field ?
> I define a field "project" with values "A", "B".
> I'd like to set the default to be always "B".
> currently the default is "(no value)"
You could set default falues with Scrips.

>  
> 2) How can users from wide-background (using outlook for example)
> can set custom fields by email ?
> As they use Outlook, they don't have access to the X-... SMTP headers.
>  
> But they can insert "fake" headers at the beginning of their emails:
> something like:
> RT:PROJECT=B
http://wiki.bestpractical.com/index.cgi?ContributedScrips
ExtractCustomFieldValues
>  
> Does such a feature already exist ?
> If not, how do you suggest it implemented ?
>  
> Thanks,
>  
> PS: the new QueryBuilder of 3.1.0 looks very nice.
> 
> 
> ------------------------------------------------------------------------
> 
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> RT Developer and Administrator training is coming to LA, DC and Frankfurt this spring and summer.
> http://bestpractical.com/services/training.html
> 
> Sign up early, as class space is limited.