[rt-users] [RT3.0.10] CustomFields: Default & set/change by email ?

[Gilles-Eric DESCAMPS]

Hi,
 
I've searched the mailing lists, but could not find what I was looking for.
 
1) How do you set a default value for a custom field ?
I define a field "project" with values "A", "B".
I'd like to set the default to be always "B".
currently the default is "(no value)"
 
2) How can users from wide-background (using outlook for example)
can set custom fields by email ?
As they use Outlook, they don't have access to the X-... SMTP headers.
 
But they can insert "fake" headers at the beginning of their emails:
something like:
RT:PROJECT=B
 
Does such a feature already exist ?
If not, how do you suggest it implemented ?
 
Thanks,
 
PS: the new QueryBuilder of 3.1.0 looks very nice.
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